At Yaanna, we deeply care about privacy and value the trust you place in us. Yaanna tries to be transparent about what information we collect, and how we use, share and retain it.

This Privacy Policy enunciates how Yaanna & its affiliates (collectively “Yaanna, we, our, us”) collect, use, share, protect or otherwise process the personal data through Yaana website www.yaanna.lifestyle

This policy applies to our registered buyers (“Buyers”) and sellers (“Sellers”) (together, our “Members”), those who purchase items from the Site without an account (“Guests”), and anyone else who visits our Site or uses our Services (together with our Members and Guests, “you” and “your”).

By visiting this Site, providing your information or availing our product/service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Site.

This Privacy Policy (i) is an electronic record under the Information Technology Act, 2000 read with rules and regulations made thereunder and is generated by a computer system; and (ii) will not require any physical, electronic, or digital signature.

Collection of Data

We may collect Personal Information and Financial Information from You when You register or set up an account with Us on the Site or when You avail the Services. You can browse certain sections of the Site without being a registered member, however, to avail certain Services on the Site (such as selling products) You are required to register with Us.

You may provide us certain information to us voluntarily while registering on the Site for using our Services. Such information includes any identification/correspondence details including your name, email address, mobile number, password, date of birth, gender, Permanent Account Number, marital status, nominee details, residential address, national identification details such as your identity card/passport details/Aadhaar card details/Voter ID/driving license or education details (collectively “Personal Information”). We may also ask You for certain financial information  including but not limited to Your billing address, bank account details, income, expenses and/or other payment related details to process the payments for the Services (collectively “Financial Information”).

All information disclosed by You including Your Personal Information and Financial Information shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/ genuineness/misrepresentation etc. of Your Personal provided to Us or with regard to any fraud or negligence thereof shall lie on Us nor will we be in any way responsible to verify any information obtained from You. All information disclosed by You including all collected by Yaanna shall be stored on servers, log files and any other storage system owned by Yaana. Our primary goal in doing so is to provide You a safe, efficient, smooth and customized experience on the Site. The information collected by Us allows Us to provide the Services and features on the Site that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier.

Use of Data

We use the Personal Information, Non-Personal Information, Transactional Information and User Communications and such other information provided by You for the following: (i) to provide and improve the Services on the Site that You request; (ii) to resolve disputes and troubleshoot problems; (iii) to help promote a safe service on the Site and protect the security and integrity of the Site, the Services and the users; (iv) collect money from You in relation to the Services, (v) inform You about online and offline offers, products, services, and updates; (vi) customize Your experience on the Site or share marketing material with You; (vii) to detect, prevent and protect Yaanna from any errors, fraud and other criminal or prohibited activity on the Site; (viii) enforce and inform about our terms and conditions; (ix) to process and fulfil Your request for Services or respond to Your comments, and queries on the Site; (x) to contact You; (xi) to allow Our business partners and/or associates to present customized messages to You; (xii) to communicate important notices or changes in the Services, use of the Site and the terms/policies which govern the relationship between You and Yaanaa for providing Services to You; and (xiii) for any other purpose after obtaining Your consent at the time of collection. In our efforts to continually improve our service offerings, we collect and analyse demographic and profile data about users’ activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Site. Your IP address is also used to help identify you and to gather broad demographic information. Please get in touch with us at the above email address in case you would like to object to any purpose of data processing. However, please note that if you object or withdraw consent to process data as above, we may discontinue providing you with services through our site.

Sharing of Data

We may make Your Personal Information, available to group companies, our other corporate entities, and affiliates including Credit Bureaus and business partners (such as UPI platform) to enable providing You Services through the Platform. We may also disclose Your Personal Information, to third party vendors, consultants, and other service providers of Yaanna, who are bound by contractual obligations to keep such personal information confidential and use it only for the purposes for which We disclose it to them and You hereby give Your consent for the same. This disclosure may be required for Us, for instance, to provide You access to Our Services and process payments including validation of Your bank accounts, to facilitate and assist Our marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our Services.

Yaanna may disclose Your information, to the extent necessary: (i) to comply with laws and to respond to lawful requests and legal process, (ii) to protect the rights and property of Yaanna, Our users, and others, including to enforce the Terms, and (iii) in an emergency to protect the personal safety and assets of Yaanna, the users, or any person. In such an event Yaanna is in no manner responsible for informing You or seeking Your approval or consent.

Data Security & Data Retention

We retain Your Personal Information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

While We observe reasonable security measures to protect Your Personal Information on our Site, security risks may still arise for reasons outside of our control such as hacking, virus dissemination, force majeure events, breach of firewall etc. Please note that the above mentioned measures do not guarantee absolute protection to the Personal Information. Yaanna assumes no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control.

Links to other Third-Party Sites

Our Site may link You to other third – party Platforms (“Third – Party Sites”) that may collect Your Personal Information including Your IP address, browser specification, or operating system. Yaanna is not in any manner responsible for the security of such information or their privacy practices or content of those Third – Party Sites. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of Your information that You may be subject to. These companies may use information about Your visits to the Platform and Third-Party Sites in order to provide advertisements about goods and services of interest to You. You agree and acknowledge that Yaanna will not be liable for the information published in search results or by any Third-Party Sites.

Consent

By visiting the Site or setting up/creating an account on the Site, You signify Your acceptance to the provisions of the Privacy Policy.

Privacy Policy Changes

We may amend or update this policy from time to time to reflect our information practises. We encourage you to check back regularly and review any updates. You can determine if changes have been made by checking the “Last Updated” legend below. Your continued usage of the Site shall signify Your consent to such changes and You shall be legally bound by the same.

Grievance Officer

In compliance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below –

Name:

Email:

Address:

Contact:

Time:

Queries

If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided above.